FAQ
No. HometownLift works for any community organization with an EIN, including youth sports teams, booster clubs, veteran service organizations, community nonprofits, and school programs. If you raise money, sell merchandise, or run events, the platform fits.
HometownLift uses one standard policy across the platform. Donors cover the 5% platform fee and estimated card processing at checkout, so organizations receive 100% of each donation.
You can sell merchandise through your organization store, sell tickets to events, and run cashless concession stands. All revenue streams are managed from one dashboard.
No. There is no subscription, setup fee, or monthly charge. The only cost is the donor-paid fee applied at checkout, which covers the platform fee and card processing.
Payouts follow your connected Stripe account schedule, typically 2 business days after a donation or sale is processed. HometownLift does not hold or delay funds.
Yes, but only by invitation. Admins import the roster, send invite links, and participants claim their own page to add their story and share it.
Yes. The platform is designed for multi-organization use with role-based access, separate reporting, and manual approval in version 1.
All payment processing is handled through Stripe, which is PCI-DSS Level 1 certified. HometownLift never stores card numbers. Application data is hosted on Supabase with row-level security enforced per organization.
During onboarding, directors connect or create a Stripe account through a guided flow. Stripe handles identity verification and banking details directly. HometownLift never sees sensitive financial credentials.
Most platforms only handle donations and deduct a percentage from funds raised before payout. HometownLift shifts fees to donors, gives you multiple revenue streams in one place, and includes tools for merch, tickets, and concessions that other platforms do not offer.
Most organizations can be set up and running a live campaign within a few days. The onboarding process includes guided setup for your organization profile, Stripe connection, and first campaign or store.
No minimum. HometownLift works for a single team raising a few hundred dollars or a full organization running multiple campaigns and stores across seasons.
Yes. Donors can choose to hide their name from the public campaign page. Their information is still recorded for the organization's internal reporting and tax receipt purposes.
Organizations get direct support via email during onboarding and throughout their first campaign. Reach out to support@hometownlift.com with any questions.
